Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it:
- unworn or unused,
- with tags attached,
- in its original packaging,
- and with the receipt or proof of purchase.
How to Start a Return (Mandatory Step)
To start a return, you MUST contact our support team first at:
No returns will be accepted without first contacting support.
Packages sent back without prior authorization will be automatically rejected.
After you email us, our support team will provide:
- the correct return address for your region,
- detailed instructions,
- and a return authorization code (if needed).
We have different return addresses depending on your location. Our team will choose the best and fastest option based on your country.
For any questions, you may always contact:
📧 support@lisenen.com
Return Addresses
Your return MUST be approved by support before sending to any location below.
EU Return Address
Give Back Box / Lisenen
Stefanow Ruszkowski 48
98-275 Brzeznio
Poland
US Return Address (Availability may vary)
Give Back Box / Lisenen
16677 Roscoe Blvd
North Hills, CA 91343
United States
ASIA Return Address
Available upon request. Contact support for the correct regional address.
Return Shipping Costs
Please note: Customer is responsible for all return shipping charges.
We strongly recommend using a trackable shipping method.
Exchanges
The fastest way to get the item you want is:
- Return the item you have.
- After your return is accepted, make a new purchase.
In some cases, we offer free size exchanges.
If your item does not fit, email us so we can check availability and options.
Color, variant, and product changes must follow the standard return procedure.
Order Cancellation
Orders cannot be canceled once placed, because our warehouse is automated and ships orders within approximately 12 hours.
If you want to modify an order (address, size, color, etc.), you must contact us immediately at:
We will attempt to update the order if it has not yet been processed.
Damages and Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or the wrong item, contact us immediately so we can evaluate and resolve the issue.
Exceptions / Non-Returnable Items
We do not accept returns for:
- perishable items (food, flowers, plants)
- personalized or custom-made items
- personal care items (cosmetics, beauty, hygiene products)
- hazardous materials
- flammable liquids or gases
We cannot accept returns on sale items or gift cards.
If you are unsure whether your item is eligible, email us before returning it.
European Union 14-Day Cooling-Off Period
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason.
The item must be in original condition: unworn, unused, with tags and original packaging, and with proof of purchase.
Refunds
Once your return is received and inspected, we will notify you if your refund was approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at: