Privacy Policy

This Privacy Policy describes how Lisenen (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lisenen.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect (and have collected within the past 12 months) personal information about you from a variety of sources, as outlined below. The information we collect depends on how you interact with us.
In addition to the specific uses described below, we may use your personal information to:

  • Communicate with you

  • Provide, maintain and improve the Services

  • Comply with applicable laws

  • Enforce our Terms of Service

  • Protect our rights and the rights of other users

What Personal Information We Collect

Information We Collect Directly from You

Information you submit directly to us through the Services may include:

  • Basic contact details (name, address, phone number, email)
  • Order information (billing address, shipping address, payment confirmation, email, phone number)
  • Account information (username, password, security questions)
  • Shopping behavior (items viewed, added to cart, or added to wishlist)
  • Customer support information (content you include in messages sent to us)

Some features may require certain personal information. If you choose not to provide such information, some Services may not be available.

Information We Collect Through Cookies

We automatically collect certain information about your interactions with the Services (“Usage Data”). This may include:

  • IP address
  • Device information
  • Browser information
  • Network connection data
  • Pages viewed and activity on the Site
  • Interactions with emails or advertisements

We use cookies, pixels, and similar technologies (“Cookies”) to collect this information.

Information We Obtain from Third Parties

We may receive information about you from third parties, such as:

  • Shopify, who powers our online store
  • Payment processors, who collect payment data to process transactions
  • Advertising and analytics partners, who collect data via cookies, pixels, SDKs, and other technologies
  • Any third-party information we receive will be processed in accordance with this Privacy Policy. We are not responsible for third-party privacy practices and encourage you to review their policies.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to fulfill our contract with you, including:

  • Processing payments
  • Fulfilling and tracking orders
  • Managing your account
  • Providing shipping and returns
  • Sending notifications about orders, returns, and exchanges
  • Enabling product reviews

Marketing and Advertising

We may use your personal information to:

  • Send promotional emails, SMS, and marketing materials
  • Show targeted advertisements
  • Personalize your experience on the Site

Security and Fraud Prevention

We use your information to:

  • Detect, investigate, and prevent fraudulent or malicious activity
  • Verify your identity
  • Protect your account

If you believe your account has been compromised, contact us immediately.

Communicating with You

We use your personal information for customer support and service improvement.

Cookies

We use Cookies to:

  • Power core functionality of the Site
  • Improve performance and user experience
  • Remember preferences
  • Run analytics
  • Personalize advertising

For information about Shopify’s cookies, visit:
https://www.shopify.com/legal/cookies

You can disable cookies in your browser settings, but this may impair the functionality of the Services.

How We Disclose Personal Information

We may disclose your information to:

  • Vendors and service providers (IT, analytics, fulfillment, payment processing, cloud storage)
  • Business and marketing partners, including Shopify
  • Third parties at your request or with your consent
  • Affiliates or corporate group members
  • Legal authorities, when required by law
  • In connection with business transactions, such as mergers or acquisitions

Categories of Personal Information Disclosed (Past 12 Months)

Category Recipients
Identifiers (contact details, order data, account data) Vendors, payment processors, affiliates
Commercial information (order history, shopping behavior) Vendors, marketing partners
Internet/network activity (usage data, cookies) Analytics partners, marketing partners

We do not use or disclose sensitive personal information for the purpose of inferring characteristics.

User-Generated Content

If you post reviews or other content publicly through the Services, such content may be accessible by anyone.
We are not responsible for how others may use, access, or store publicly posted information.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms.
We are not responsible for their practices, policies, or content.
Your interactions with such platforms are governed by their own privacy terms.

Children’s Data

Our Services are not intended for children.
We do not knowingly collect information from individuals under the age of 16.
If a child has provided us with personal information, please contact us to have it removed.

Security and Data Retention

While we use industry-standard measures to protect your information, no system is 100% secure.
We retain your personal information as needed to:

  • Maintain your account
  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights and Choices

Depending on where you live, you may have rights including:

  • Right to access/know
  • Right to delete
  • Right to correct
  • Right to data portability
  • Right to restrict processing
  • Right to withdraw consent
  • Right to object to marketing
  • Right to appeal a declined request

To exercise these rights, contact us using the details below.
We may request verification of your identity before processing your request.

We do not discriminate against individuals for exercising their privacy rights.

Complaints

If you have concerns about our handling of your personal information, contact us using the details below.
Depending on your jurisdiction, you may also have the right to contact your local data protection authority.

International Users

We may transfer, process, or store your information outside your country, including the United States.
If transferring personal data out of Europe, we rely on recognized legal mechanisms such as the European Commission’s Standard Contractual Clauses.

Contact Us

If you have questions or wish to exercise your rights, you may contact us at:

📧 support@lisenen.com